Stripe subscription_canceled (13.2) Checklist for SaaS
Recurring SaaS disputes turn on two facts: affirmative auto-renewal consent at signup and whether the user canceled before billing.
1. Prove Checkout Consent
A footer link to a general Terms page won't win a 13.2 dispute. Quote the exact checkout disclosure, renewal price, billing interval, and the UTC timestamp and IP when the user subscribed.
2. Highlight Post-Renewal Activity
Put logins, API calls, or file exports from after the disputed renewal in your first paragraph, with their UTC timestamps.
Questions
List both UTC timestamps: the renewal settlement time and the later cancellation request, paired with your checkout disclosure.
Mastercard requires recurring billing terms at signup and advance notice for annual or trial-to-paid renewals. Attach delivery timestamps for reminder emails.
The form opens on this dispute type and looks for the renewal consent and the usage after renewal.